FAQ - ElectronicsLovers Official Store

FAQ

FAQ ( FREQUENTLY ASKED QUESTIONS )

HOW DO I MAKE AN ORDER?

Just click on a product you like and is available in your size and add to cart and then click “BUY NOW” button. Then simply follow the easy checkout process and your product will be on its way!

We are sorry to see you go. Please send us an email at Sales [@] electronicslovers.com (or “ “Contact Us” ) within 2 hours after purchase and we will make sure your order gets canceled.

HOW DO I RETURN AN ORDER?

Good News, Our Incredible Refund & Returns Policy will make you happy. We bet that no one can offer this kind of Refund and Return policy ever. For faulty products (0.1% Chance) , There is no Return Policy. We will send another product. This way, You will have not to pay extra for returning & shipping. Boom… You will have both of the products at once. Free of cost. For other products and other related issues, Please send us an email at sales [@] electronicslovers.com (or ” “Contact Us” ) and we will send you further instructions on how to return your purchased product.*

Can you ship to my country?

We can ship our products to almost every country and can offer a free shipping service for most of them. We do not ship to South Sudan, Yemen, Crimea, and Syria.

Information about Product delivery time?

The total time is the sum of the processing time and the shipping time.  Processing time = the time between when you place an order and when we ship it; Shipping time = the time between when your order has been shipped and delivered to you; The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

The time for your item(s) to travel from our warehouse to your destination.

All items being sold at ElectronicsLovers are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond Banggood’s control, such as public holidays and Customs issues.

My item was in stock when I placed this order and now it is showing “Out of Stock”. What happened?

This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product. The stock level in our website is constantly updated, but on some rare occasions, the number of units available does not match the actual stock of a product in our warehouses. If you encounter this problem, you are eligible for a full refund or you can wait for the item to be restocked.

Do I need to pay import taxes and duties?

You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. Electronicslovers cannot give you advice or information about tax rates and customs charges in your country.

When you complete the order. A Tracking number and URL will be sent to you in your email. You can track it online then. also, 24/7 Support is here to assist you more in details when needed?

Our help center is designed to answer the most common question instantly; if you cannot find answers there or have any comments or suggestions we welcome you to contact us directly.

CustomerService -Available for all questions: sales@electronicslovers.com 

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